At Unimdent, we understand that circumstances may change after placing an order. This Cancellation Policy explains the conditions under which an order may be cancelled.
1. Cancellation Before Order Confirmation
Customers may request cancellation before the order has been confirmed or processed.
If the cancellation is accepted before processing begins, any eligible payment may be refunded according to the applicable payment and refund terms.
2. Cancellation After Order Confirmation
Once an order has been confirmed, cancellation may be subject to product availability, processing status, manufacturer terms, and any applicable charges.
For high-value dental equipment, cancellation may not be possible once procurement or order processing has started.
3. Customized & Special-Order Products
Orders for customized, specially procured, imported, made-to-order, or manufacturer-specific equipment may not be eligible for cancellation once processing has started.
Any applicable cancellation charges will be communicated before order confirmation wherever possible.
4. Cancellation After Dispatch
Once a product has been dispatched, cancellation may no longer be available.
The customer may instead need to follow the applicable Return & Refund Policy, subject to product eligibility and manufacturer terms.
5. Cancellation After Installation
Orders for equipment that has already been delivered, installed, commissioned, or configured may not be eligible for cancellation or refund, except where required under applicable law or covered by an approved warranty or service claim.
6. How to Request Cancellation
To request cancellation, contact Unimdent as soon as possible with:
Customer name
Order/invoice number
Product name
Order date
Reason for cancellation
Contact details
Cancellation requests can be submitted through the contact details provided on our website.
7. Refund for Cancelled Orders
If a cancellation is approved and a refund is applicable, the refund will generally be processed through the original payment method.
The refund amount may be reduced by applicable shipping, processing, procurement, customization, or cancellation charges, where applicable.
8. Refund Processing Time
Once a refund has been approved, it may take [5–10 business days] to reflect in the customer's account, depending on the payment gateway, bank, or financial institution.
9. Cancellation by Unimdent
Unimdent reserves the right to cancel an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Supplier or manufacturer discontinuation
Payment-related issues
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Circumstances beyond our reasonable control
If Unimdent cancels an order for which payment has already been received, any eligible refund will be processed according to the applicable terms.
9. Contact Us
For cancellation-related queries, please contact:
Unimdent
Trusted Dental Equipment & Solutions
Email: unimdent.ceo@gmail.com
Phone: 011 44719222, +91-7429424050
Address: G-21A, Jasola Vihar, Abul Fazal Enclave-II, Jamia Nagar, Okhla, New Delhi-110025
