At Unimdent, we strive to provide genuine, high-quality dental equipment and reliable customer service. Due to the specialized nature of our products, returns, replacements, cancellations, and refunds are subject to the terms outlined below.
1. Eligibility for Returns
A return or replacement request may be considered if:
The product received is damaged during transportation.
The wrong product has been delivered.
The product is defective or has a manufacturing issue covered under the applicable warranty.
The product received does not match the confirmed order specifications.
Return requests must be reported to Unimdent within 5 days of delivery.
2. Products Not Eligible for Return
Returns may not be accepted for:
Products that have been used, installed, modified, or altered without authorization.
Products damaged due to improper handling, misuse, negligence, or incorrect installation.
Products damaged due to electrical or environmental conditions outside manufacturer specifications.
Customized, specially ordered, imported, or made-to-order products, unless the product is defective or otherwise covered by applicable law.
Products returned without prior approval from Unimdent.
Consumables or products that cannot be resold due to hygiene or safety considerations, where applicable.
3. Damaged Products
Customers should inspect the packaging and product immediately upon delivery.
If the product arrives visibly damaged, please notify our team as soon as possible and provide photographs, videos, packaging details, invoice information, and other documentation requested by Unimdent.
We will review the claim and determine the appropriate resolution.
4. Wrong Product
If you receive a product different from the product confirmed in your order, please contact Unimdent promptly.
After verification, we may arrange a replacement or another appropriate resolution.
5. Defective Products & Warranty
Certain dental equipment may be covered by the manufacturer's warranty.
If a product develops a manufacturing defect, our technical team may inspect or troubleshoot the equipment before determining whether repair, replacement, or another warranty remedy is applicable.
Warranty coverage is subject to the specific manufacturer's terms and conditions.
6. Refunds
If a refund is approved, the amount and method of refund will depend on the circumstances of the order and the applicable terms.
Refunds may be processed after the returned product has been received and inspected, where applicable.
Approved refunds will generally be made through the original payment method or another method agreed upon by Unimdent.
7. Refund Processing Time
Once a refund is approved, processing may take [5–10 business days], depending on the payment method, bank, payment gateway, or financial institution.
8. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Cancellation may not be possible once an order has been dispatched, specially procured, customized, imported, installed, or processed specifically for the customer.
Any applicable cancellation charges will be communicated to the customer.
9. Return Shipping
If the return is approved because of an incorrect product, verified transit damage, or eligible manufacturing defect, Unimdent may arrange or bear the applicable return shipping costs.
For returns arising from customer preference, incorrect information, or other non-defective reasons, shipping and handling charges may be payable by the customer where applicable.
10. Exchange / Replacement
Where appropriate, Unimdent may offer a replacement instead of a refund.
Replacement availability depends on product availability, manufacturer policies, warranty terms, and the nature of the issue.
11. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, please contact our team with:
Customer name
Order/invoice number
Product name
Date of purchase
Reason for the request
Photos/videos of the product or damage, where applicable
Proof of purchase
12. Inspection & Approval
All return and refund requests are subject to verification.
Unimdent reserves the right to inspect the product and supporting documentation before approving a return, replacement, or refund.
13. Contact Us
For return, replacement, cancellation, or refund assistance, please contact:
Unimdent
Trusted Dental Equipment & Solutions
Email: unimdent.ceo@gmail.com
Phone: 011 44719222, +91-7429424050
Address: G-21A, Jasola Vihar, Abul Fazal Enclave-II, Jamia Nagar, Okhla, New Delhi-110025
