At Unimdent, we are committed to ensuring that your dental equipment and products are delivered safely, securely, and within the expected timeframe. This Shipping Policy explains our delivery process and related terms.
1. Shipping Coverage
We provide shipping and delivery services across India. Delivery availability may vary depending on the product, customer location, product size, and manufacturer.
For large dental equipment, specialized machinery, or products requiring installation, delivery arrangements may be coordinated separately with the customer.
2. Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
Processing time may depend on:
Product availability
Manufacturer or supplier schedules
Order quantity
Product specifications
Installation requirements
Payment confirmation
For products that are not immediately available, our team will communicate the expected availability and dispatch timeline.
For large dental equipment, specialized machinery, or products requiring installation, delivery arrangements may be coordinated separately with the customer.
3. Delivery Time
Estimated delivery timelines will be communicated at the time of order confirmation.
Delivery times may vary depending on the destination, product availability, courier or logistics partner, weather conditions, public holidays, transportation delays, and other circumstances beyond our control.
Please note: Delivery timelines are estimates and are not guaranteed unless specifically confirmed in writing by Unimdent.
4. Shipping Charges
Shipping charges may vary depending on:
Product type and size
Delivery location
Order value
Shipping method
Installation or special handling requirements
Any applicable shipping or transportation charges will be communicated to the customer before order confirmation.
5. Large & Specialized Equipment
Certain dental equipment, including milling machines, furnaces, scanners, CAD/CAM equipment, and other large or specialized products, may require special transportation and handling.For such products, our team may coordinate delivery, installation, commissioning, and training directly with the customer.
Additional transportation, installation, or service charges may apply where applicable.
6. Installation & Commissioning
Where installation is included with the product, our technical team or authorized service personnel will coordinate with the customer after delivery.
Installation and commissioning requirements may differ depending on the equipment and manufacturer.
Customers may be required to ensure that the installation location has the necessary electrical, environmental, networking, or other infrastructure before installation.
7. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
Name
Organization/Clinic/Laboratory
Complete address
Phone number
Email address
PIN code
Unimdent will not be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.
8. Inspection Upon Delivery
Customers are advised to inspect the package and equipment carefully upon delivery.
If you notice visible damage, missing items, tampering, or any discrepancy, please notify Unimdent as soon as possible and provide photographs or other relevant evidence where required.
9. Delayed or Failed Delivery
Delivery may be delayed due to circumstances such as:
Transportation issues
Weather or natural events
Product availability
Public holidays
Incorrect delivery information
Restrictions at the delivery location
Manufacturer or logistics delays
Other circumstances beyond our reasonable control
We will make reasonable efforts to assist in resolving delivery issues.
10. Order Cancellation
Cancellation requests must be submitted as soon as possible after placing an order.
Once an order has been dispatched, customized, imported, installed, or specially procured, cancellation may not be possible or may be subject to applicable charges and our Return & Refund Policy.
11. Contact Us
For questions regarding shipping, delivery status, installation, or transportation, please contact our team through the contact details provided on our website.
Unimdent
Trusted Dental Equipment & Solutions
Email: unimdent.ceo@gmail.com
Phone: 011 44719222, +91-7429424050
Address: G-21A, Jasola Vihar, Abul Fazal Enclave-II, Jamia Nagar, Okhla, New Delhi-110025
